Staff who feel able to contribute.
People understand how to take an idea forward and know where to find support.
Why HealthIMPROVE
The ambition is there.
Let’s make it easier
to act on it.
HealthIMPROVE exists because making care better should feel possible to the people closest to it.
People don’t run
out of reasons
to improve care.
They see them every day: a delay that could be avoided, a process that makes work harder, an experience that could be better for someone receiving care.
But recognising an opportunity and being able to act on it are different things. People need a way into the work, help when it gets difficult and confidence that someone will listen to what they learn.
Our purpose is to help close that gap. We want more staff to feel that improvement belongs to them, with an organisation around them that helps it happen.
The question behind the business
We thought healthcare
improvement could do
with some improvement.
Daniel’s experience of building and leading improvement functions brought local delivery and organisational leadership into the same picture.
A project needs practical support. Leaders need to understand its contribution. Other teams need a way to learn from it. Treating those as connected questions is central to HealthIMPROVE.
It led us to ask: what would improvement look like if we designed the approach around healthcare’s people, pressures and relationships from the start?
The future we want
to help you build.
A practical ambition that can begin with one piece of work.
Leaders who can see the difference.
Local work connects with organisational priorities and evidence helps inform decisions.
Learning that belongs to more people.
Teams share what they discover, giving others a useful starting point for their own context.
From purpose to practice
So how do we help
make that possible?
Explore the thinking behind IMPROVE and how we combine an approachable model with support for your staff and organisation.
HealthIMPROVE Workspace
In developmentAn approach your team
can put into practice.
A framework becomes useful when people feel able to use it.
We’re bringing the IMPROVE Model, practical support and shared learning into one online workspace. Explore how it is designed to help your teams deliver improvement and your organisation support it.
The IMPROVE Model
A clear route through the work.
The Workspace brings the IMPROVE Model into everyday practice, with guidance and practical tools that help people get started and keep moving. Teams can see their progress and understand where to focus next.
A connected project journey keeps the thinking, evidence and learning together. It supports a consistent organisational approach while leaving room for each team’s circumstances.
Build confidence through doing
Support teams to test ideas, learn from experience and adapt their approach, with guidance available along the way.
Help improvement last
Keep ownership and follow-through in view, so useful changes have a stronger foundation for everyday practice.
IMPROVE
- Feel clear about the work
Guidance that helps people build confidence.
- Keep everyone connected
A shared understanding of the project.
- Make the learning useful
Experience your team can carry forward.
Practical support throughout your improvement journey.
People, risks & reviews
Work together. Make informed decisions.
A shared view of the work helps everyone understand their contribution. Teams can keep responsibilities and decisions clear, while managers and reviewers have the information they need to offer support.
Structured review and electronic approval help connect frontline work with organisational governance. The reasoning behind decisions remains part of the project’s story.
Keep risks in view
Built-in risk management helps teams consider the consequences of change and keep safeguards visible as the work develops.
Give people appropriate access
Organisation boundaries and role-based access support collaboration. Each person sees the project and service areas relevant to their involvement.
Confidence in the decisions you make together.
Bring people and evidence into the same conversation.
- Keep responsibilities clear
Help people understand their contribution.
- Consider the wider impact
Keep risks and safeguards in view.
Measures & SPC
Make sense of what your data is saying.
Measurement should help people make decisions. Guided setup takes some of the uncertainty out of choosing measures and charts, while visual explanations help teams understand what their data is telling them.
Statistical process control (SPC) helps distinguish routine variation from patterns worth investigating. Clear markers and plain-language interpretation make those patterns easier to explore.
Support at your level
An approachable view supports people who are new to data. Deeper analysis is available for those with more statistical experience.
Judge change thoughtfully
Bring data together with people’s experience and the wider effects of a change when considering whether it has helped.
Weekly waiting timeIllustrative data
A pattern worth exploring
Week 1Week 24
Highlighted area: a change to explore
Make the chart easier to understand
Clear visual explanations help teams explore what has changed and what it could mean for their service.
Illustration only. A pattern prompts investigation; it does not prove improvement.
Progress & reporting
See where support will make a difference.
Dashboards connect day-to-day project work with the wider organisational picture. Teams and leaders can see progress, identify work needing attention and look more closely at the detail.
Flexible reporting brings project information, evidence and charts together in a coherent account for colleagues, sponsors and governance groups.
Focus support where it helps
Make it easier to spot where a decision, conversation or additional support could help a team move forward.
Use the work already captured
Create designed PDF reports from project records, with content suited to the audience and the discussion ahead.
Project reviewA useful overview, with detail behind it
PDFProject journey
Actions & risksSee what needs attention
Tools & evidenceFollow the reasoning
Measures & chartsUnderstand the results
Decisions & learningKnow what happens next
Reports shaped around the conversation.
Learning Exchange
One team’s learning should be another team’s next step.
The Learning Exchange gives approved stories from participating organisations a shared home. Team stories, photographs and practical reflections bring the work to life and recognise the people behind it.
Discover relevant experiences, save useful learning and consider what could help in your own setting. Another team’s experience can become a starting point for a better-informed conversation.
Celebrate the contribution
Give teams a way to recognise their work and share what they learnt, including when a change did not have the expected result.
Share with control
Organisations approve the learning they share. Their private project records remain separate from published stories.
Learning ExchangeA team’s experience.
A team’s experience.
A useful starting point for yours.
- Learning with context
Understand the experience behind a story.
- Recognition for your people
Give their contribution a wider audience.
Private project records stay separate from approved shared learning.
Working with us
Keep the whole engagement connected.
The Workspace is being built around the full client journey, from agreeing the brief and commissioning through delivery and handover. Your staff and HealthIMPROVE can work together with a shared understanding of the engagement.
Relevant tools, information and review points stay connected to the service you commission. Tools for the IMPROVE Model sit alongside commissioned service areas within the same wider Workspace.
Access shaped around your needs
Service areas can be enabled for the agreed engagement, with commissioning information restricted to those involved.
A record to build on
Return to completed engagements and previous recommendations when planning what comes next.
Your organisation+HealthIMPROVE
- Support centred on your brief
Keep the work connected to what matters to you.
- A place to work together
Bring your people and our expertise together.
- Continuity you can build on
Keep useful experience within reach.
Designed to build capability as the work develops.
For teams, project leads, organisational leaders and commissioners.Supported by people
The workspace brings it together.
We help you move it forward.
Use the platform alongside the facilitation, coaching, independent perspective and improvement expertise you commission from HealthIMPROVE. We’ll agree the support and access that fit your organisation and the work you want to do.
Ask about a guided previewOur mission
Build the ability to keep
making care better.
Our mission is to help health and social care organisations make improvement part of everyday practice. We want the work we do together to leave your people better equipped to tackle the next challenge, with the knowledge and support to keep going.
Our ethos
The people closest to care
belong at the heart of change.
- Understand before advising.We take time to understand the service through the experiences of staff and people receiving care, before agreeing what needs to change.
- Make room for questions.We explain the thinking, make unfamiliar ideas easier to use and create space for people to ask, challenge and learn.
- Be honest about progress.We look at what the evidence shows, including when a change has not helped. That learning shapes what happens next.
Why work with us?
Expertise you can use.
Support you can build on.
- Connect leadership with delivery.Our experience spans leading improvement functions, shaping governance and supporting local projects. We help turn organisational priorities into work teams can take forward.
- Get a fresh perspective and practical help.We work with your own staff to understand what is getting in the way and agree where our input will be useful, whether you have an established improvement team or are starting out.
- Build capability as the work develops.Through coaching, training and working through real challenges together, we help your people develop skills they can use again.
What would you like to make possible?